Privacy Policy

Effective Date: April 6, 2025

Maid RX (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website (www.maidrxs.com), book services, or communicate with us in any way. By accessing our website or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Contact & Booking Information

• Full name
• Email address
• Phone number
• Billing address
• Property/service location address
• Special instructions (e.g., door codes for STRs)

b. Payment Information

• Payment card details (processed securely through Stripe)
• Subscription and billing status
• Transaction history

c. Technical Information (via cookies & analytics)

• IP address
• Browser type and version
• Device type
• Location (approximate)
• Pages visited and time spent on our website

d. Service Interaction Data

• Booking history and schedule
• Before/after photo documentation
• Feedback or complaints
• Communication history with Maid RX support or staff

2. How We Use Your Information

We use your information to:

• Process bookings and schedule services
• Manage subscriptions and send renewal reminders
• Communicate service updates, delays, or issues
• Track service delivery and maintain quality records
• Process payments and handle invoicing via Stripe
• Improve website functionality and customer experience
• Comply with legal and regulatory obligations

3. Payment Security with Stripe

Maid RX uses Stripe to process all payments securely. We do not store your full credit card number or CVV code.

Stripe is a PCI-compliant third-party payment processor. By booking or subscribing, you authorize Stripe to process your payment and agree to their Privacy Policy.

4. Data Sharing and Third-Party Tools

We do not sell or rent your personal information.

We may share limited personal data with:

• Internal team members responsible for fulfilling services
• Stripe (payment processing only)
• Scheduling and operations software (for assigning cleaners and logging services)
• Email or SMS tools (to send confirmations and alerts)
• Legal authorities if required by law, court order, or to protect our legal rights

All third-party platforms we use follow security protocols and only access data required to perform their tasks.

5. Use of Cookies and Analytics

Our website uses cookies to:

• Improve site speed and usability
• Remember your service preferences
• Track performance and visitor behavior (via Google Analytics)

You may disable cookies in your browser settings at any time, although some features of our site may not function properly without them.

6. How We Protect Your Data

We use industry-standard security measures to safeguard your data, including:

• Secure servers and encrypted connections
• Password-protected admin systems
• Access control limiting who can view your personal info
• Staff training on privacy and confidentiality

7. Your Rights & Choices

You have the right to:

• Access or request a copy of your personal information
• Update or correct your personal details
• Cancel your subscription at any time
• Request deletion of your personal data (if not required for legal or operational reasons)

To exercise any of these rights, contact us at info@maidrxs.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to:

• Provide services
• Comply with financial, tax, or legal regulations
• Resolve disputes
• Enforce our agreements

When we no longer need your data, we delete or anonymize it.

9. Privacy Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our website or services after changes are posted implies your acceptance of the updated policy.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact:

Maid RX
Email: info@maidrxs.com